1. INTRODUCTION
Cloud Nine Aviation (“we”, “our”, or “us”) respects the privacy of individuals who visit our website or engage with us in connection with private charter services. Protecting personal information and maintaining confidentiality form an integral part of how we conduct our business.
This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you access our website, submit an enquiry, or communicate with Cloud Nine Aviation in relation to charter services.
This policy applies to website visitors, individuals making enquiries, and clients who engage with us directly.
By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT
Cloud Nine Aviation collects personal information that is necessary to respond to enquiries, plan and coordinate private charter services, meet regulatory and operational requirements, and manage commercial arrangements related to charter travel.
The type of information collected depends on the nature of the enquiry, the services requested, and the stage of engagement.
A. PERSONAL INFORMATION
When you submit an enquiry, communicate with us, or engage our services, we may collect personal information such as:
• Full name
• Email address
• Telephone number
• Company name, organisation, or designation (where applicable)
• Country or city of residence
• Contact details of passengers or authorised representatives (where relevant)
B. TRAVEL, PASSENGER & IDENTIFICATION INFORMATION
In connection with domestic and international charter services, we may collect information required for travel planning, regulatory compliance, and operational coordination, including:
• Travel routes, destinations, and regions
• Travel dates, timing, and duration
• Passenger names and travel-related details
• Passport information or other government-issued identification details, where required for international travel, immigration, customs, or aviation regulatory purposes
• Visa-related information, where applicable
• Aircraft preferences and cabin-related requirements
• Any information voluntarily provided to support the planning and execution of a charter journey
C. PAYMENT & COMMERCIAL INFORMATION
Where charter services are confirmed, we may collect information necessary to process payments and manage commercial arrangements, including:
• Billing details
• Payment-related information
• Invoicing and transaction records
Payment information is processed through secure channels and used solely for purposes related to charter services.
D. SENSITIVE OR SPECIAL CATEGORY INFORMATION
In certain circumstances, limited sensitive personal information may be provided or required to support specific charter needs, such as:
• Medical or health-related information relevant to medical, emergency, or accessibility-related travel
• Security-related information where required for passenger safety or regulatory compliance
Such information is handled with heightened care, used only for its intended purpose, and accessed strictly on a need-to-know basis.
E. OPERATIONAL & COMMUNICATION INFORMATION
We may retain records of communications and operational information related to charter enquiries and services, including:
• Email correspondence
• Telephone or messaging communications
• Enquiry records and service-related notes
• Information required to coordinate aircraft, crew, and operational logistics
F. TECHNICAL & WEBSITE INFORMATION
When you visit or use our website, certain technical information may be collected automatically, including:
• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Website usage data (such as pages visited and time spent)
• Cookies and similar tracking technologies, as described in our Cookie Policy

3. HOW WE COLLECT INFORMATION
Cloud Nine Aviation collects personal information through the following methods:
• Information provided directly by you, including when you submit enquiries through our website, communicate with us by email, telephone, or other channels, or engage with us in connection with private charter services.
• Information collected during service delivery, where additional details are required to plan, coordinate, or complete a charter journey, including operational, regulatory, or commercial information shared as part of the engagement.
• Information collected automatically through website use, including technical and usage data gathered when you access or interact with our website, such as through cookies or similar technologies.
All information is collected in a manner consistent with the purpose for which it is required and appropriate to the nature of the interaction.

4. HOW WE USE YOUR INFORMATION
Cloud Nine Aviation uses personal information for purposes that are directly related to providing private charter services and managing associated enquiries.
Information may be used for the following purposes:
• To respond to enquiries and communicate with you regarding requested services
• To plan, coordinate, and manage private charter journeys
• To arrange aircraft, crew, and operational services required for travel
• To manage commercial, billing, and contractual aspects of charter services
• To provide service-related updates, confirmations, or communications
• To operate, maintain, and improve our website and service experience
• To comply with applicable legal, regulatory, or aviation-related obligations
Personal information is used only to the extent necessary for these purposes and in a manner consistent with the nature of the engagement.

5. LEGAL BASIS FOR PROCESSING
Cloud Nine Aviation processes personal information only where there is a lawful and appropriate basis for doing so.
Depending on the nature of the interaction and the services requested, personal information may be processed on the following bases:
• Consent – where you voluntarily provide information to us, including when submitting enquiries or communicating with us, you consent to the processing of that information for the purposes described in this Privacy Policy.
• Service necessity – where processing is necessary to plan, coordinate, and deliver private charter services requested by you, including operational, regulatory, and commercial activities related to the journey.
• Legal and regulatory obligations – where processing is required to comply with applicable laws, aviation regulations, regulatory requirements, or lawful requests from authorities.
• Legitimate business interests – where processing is necessary for the operation of our charter services, provided such processing does not override your rights or expectations regarding privacy.

6. INFORMATION SHARING & DISCLOSURE
Cloud Nine Aviation shares personal information only where necessary to support private charter services or where disclosure is required by law.
Information may be shared in the following circumstances:
• With aircraft operators and aviation service providers, including crew, ground handling, or operational partners, where such information is required to plan, coordinate, or deliver a charter journey.
• With service providers, such as IT, hosting, payment processing, or administrative service providers, who support our operations and are bound by confidentiality and data protection obligations.
• With regulatory or governmental authorities, where disclosure is required to comply with applicable laws, aviation regulations, immigration or customs requirements, or lawful requests.
Cloud Nine Aviation does not sell, trade, or rent personal information to third parties.
Information is shared only to the extent necessary for charter facilitation and remains subject to confidentiality and data protection obligations consistent with this Privacy Policy.

7. DATA STORAGE & SECURITY
Cloud Nine Aviation takes reasonable administrative and technical measures to protect personal information against unauthorised access, disclosure, alteration, or loss.
Access to personal information is limited to individuals who require it for the purposes of providing charter services or supporting business operations. Information is stored using secure systems and handled in a manner appropriate to the nature and sensitivity of the data.
While we take appropriate steps to safeguard personal information, no method of transmission or storage can be guaranteed to be completely secure. We therefore cannot provide absolute assurances regarding security, but we remain committed to maintaining appropriate protections.

8. DATA RETENTION
Cloud Nine Aviation retains personal information only for as long as it is necessary to fulfil the purposes for which it was collected, including the provision of charter services, management of enquiries, and compliance with legal, regulatory, or contractual obligations.
Retention periods may vary depending on the nature of the information, the services provided, and applicable legal or operational requirements. Once personal information is no longer required, it is securely deleted, anonymised, or otherwise disposed of in accordance with appropriate data handling practices.

9. YOUR RIGHTS
Subject to applicable laws, you may have certain rights in relation to the personal information held by Cloud Nine Aviation.
These rights may include the right to:
• Request access to personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information, where appropriate
• Withdraw consent where processing is based on consent
• Object to or restrict certain types of processing, where applicable
Requests relating to personal information may be submitted by contacting us using the details provided in the Contact Information section of this Privacy Policy. We will respond to such requests in accordance with applicable legal and regulatory requirements.

10. INTERNATIONAL DATA TRANSFERS
Private charter services may involve international travel and coordination across multiple jurisdictions. As a result, personal information may be accessed, processed, or transferred outside the United Arab Emirates in connection with providing charter services or supporting related operations.
Where personal information is transferred internationally, Cloud Nine Aviation takes reasonable steps to ensure that such transfers are conducted in a manner consistent with applicable data protection requirements and that appropriate safeguards are in place to protect the information.

11. COOKIES & TRACKING TECHNOLOGIES
Cloud Nine Aviation uses cookies and similar technologies to support the operation of our website and to enhance user experience.
Cookies may be used to collect technical and usage information, such as browser settings, device information, and interactions with website content. This information helps us understand how the website is used and supports basic functionality and performance.
Further information about the use of cookies, including how they may be managed or disabled, is set out in our Cookie Policy.

12. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for informational purposes. These third-party websites operate independently and are governed by their own privacy policies and practices.
Cloud Nine Aviation is not responsible for the privacy practices, content, or data handling of third-party websites. We encourage users to review the privacy policies of any external sites they choose to visit.

13. Children’s Privacy
Cloud Nine Aviation’s website and services are not directed toward children. We do not knowingly collect personal information from individuals under the age of majority applicable in their jurisdiction.
If we become aware that personal information relating to a child has been collected inadvertently, we will take reasonable steps to delete such information in accordance with applicable laws.

14. UPDATES TO THIS POLICY
Cloud Nine Aviation may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the way personal information is handled.
Any updates will be posted on this page, and the revised policy will apply from the date of publication. Continued use of our website or services after such updates indicates acceptance of the revised Privacy Policy.

15. CONTACT INFORMATION
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, you may contact us using the details below:
Cloud Nine Aviation
Email: nikky.fernández@cloudnineaviation.net
Phone: +91 80988 80017
Website: www.cloudnineaviation.net
Office Address: Office No. 3309, 33rd Floor, Al Saqr Business Tower, P.O. Box: 214313,
Sheikh Zayed Road, Dubai, United Arab Emirates
We will endeavour to respond to privacy-related enquiries in a timely and appropriate manner.